Privacy Policy

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Surrey Basements Privacy Policy

This Privacy Policy describes how your Personal Information is collected, used, protected and shared when you visit surreybasements.co.uk (the “Site”), share Personal Information with Surrey Basements on third party platforms (the “Other Platforms”) such as Unbounce, and provide Personal Information to our representatives over the phone or in person after acquiring our services (the “Contract”).

Surrey Basements are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Site, on Other Platforms or for any Contract, then you can be assured that it will only be used in accordance with this privacy statement.

Surrey Basements may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective on May 22nd, 2018.

Device Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Google Analytics” Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

Personal Information we collect

When you contact us using a contact form on the Site or on Other Platforms we collect certain information from you, including;

  • Name
  • Email Address
  • Phone Number

When acquiring our services we collect more Personal Information from for the Contract such as;

  • Home Address

What we do with the information we gather:

We use the Personal Information collected using contact forms on the Site and on Other Platforms to fulfil your enquiry but do not store your Personal Information either on our website or on any Other Platforms. The information you provide using a contact form on the Site and on Other Platforms is immediately emailed to one of our mailboxes and the enquiry is later fulfilled via an email response.

We use the information collected for a Contract primarily for obligatory purposes such as;

  • To fulfil the Contract
  • To maintain ongoing services in accordance with any guarantee set out by the Contract
  • Internal book-keeping records

We use the Device Information that we collect to help improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We do not currently use your Personal Information for any marketing activities.

Sharing your Personal Information

If you have signed our Privacy Policy provided by our representatives before entering into a Contract, we will enter your Personal Information into our CRM system (the “CRM”) and our accounting system (the “Ledger”). We do not share your Personal Information with any Other Platforms or third parties.

We do share your Device Information with Google Analytics for the purpose of evaluating your use of our website, compiling reports on website activity for website operators.

We will never sell, distribute or lease your Personal Information to third parties.

Finally, we reserve the right to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you contact us through a Contact Form or on other Platforms your Personal Information is not stored one either this Site or Other Platforms.

When you acquire our services and enter into a Contract, we retain your Personal Information for the length of the guarantee set out in the Contract.

For the majority of Contracts such as those involving the servicing of Pumps and Sumps, the length of the guarantee is 10 years for which your Personal Information will be stored in our CRM system and in our Ledger for accounting purposes.

If you contact us to request the deletion of your Personal Information prior to the end of the guarantee during a Contract please note that although we will fulfil the request by deleting your Personal Information from our CRM, according to record-keeping legislation set out by HMRC we cannot remove your Personal Information from our Ledger until 6 years after the end of the fiscal year of which the Contract began.

Your rights

If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the Contact Form on this page.

How to delete your data

According the EU law set out in the GDPR legislation, you have the Right to Erasure of Personal Information stored in our CRM and Ledger (after 6 years).

You can contact us using the Contact Form on this page to request the deletion of your Personal Information.

How to download your data

According to EU law set out in the GDPR legislation, you have the Right to Access and the Right to Data Portability of Personal Information stored in our CRM and Ledger.

You can contact us using the Contact Form on this page to request a download of your Personal Information.

The data we will send you includes all of your Personal Information stored in our CRM and Ledger, including;

  • Name
  • Email address
  • Phone Number
  • Home Address

Keeping your data up to date

If you believe that any information we are holding on you is incorrect or incomplete, you can contact us using the Contact Form on this page to notify us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the event of data breach

According to EU law set out in the GDPR legislation, in the event of data breach, if the breach is likely to result in a high risk of adversely affecting your rights and freedoms, we must inform you without undue delay.

We will notify you via email should it come to light that your rights and freedoms may potentially be affected by a high risk data breach within 72 hours of being made aware of the data breach.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected], by using to contact form on this page, or by mail using the details provided below:

Surrey Basements, 16 Gardner Rd, Guildford GU1 4PG

Contact us regarding your data

Contact us using the below form if;

  • you’d like us to send your data
  • you’d like to to update your data
  • you’d like us to permanently delete your data

We do not store any of your personal information when completing this from. The information you provide using this contact form is immediately emailed to one of our mailboxes and the enquiry later fulfilled via an email response.